Comments on: Mobile internet access http://www.sirena.org.uk/log/2008/04/19/mobile-internet-access/ Just another random blog Tue, 06 Jan 2009 12:08:36 +0000 http://wordpress.org/?v=2.7 hourly 1 By: broonie http://www.sirena.org.uk/log/2008/04/19/mobile-internet-access/comment-page-1/#comment-23463 broonie Fri, 25 Apr 2008 19:27:26 +0000 http://www.sirena.org.uk/log/?p=81#comment-23463 Their data plans still seem to be expensive - it looks like they only allow up to 250Mb data/month which is pretty poor in comparison with the competition (though more than enough for me most of the time). The poor customer service was pretty awful - their solution to firmware bugs in my phone was to repeatedly send me new handsets with exactly the same firmware, trying to charge me for this service, in spite of my suggestions that this wouldn't work. One of my friends has also had trouble trying to deal with the account of her deceased mother :( Their data plans still seem to be expensive - it looks like they only allow up to 250Mb data/month which is pretty poor in comparison with the competition (though more than enough for me most of the time).

The poor customer service was pretty awful - their solution to firmware bugs in my phone was to repeatedly send me new handsets with exactly the same firmware, trying to charge me for this service, in spite of my suggestions that this wouldn’t work. One of my friends has also had trouble trying to deal with the account of her deceased mother :(

]]> By: Dave Cridland http://www.sirena.org.uk/log/2008/04/19/mobile-internet-access/comment-page-1/#comment-23462 Dave Cridland Fri, 25 Apr 2008 19:06:19 +0000 http://www.sirena.org.uk/log/?p=81#comment-23462 Moving off Orange? The dataplans have improved somewhat in terms of pricing, but I moved onto T-Mobile, who do have better customer service, but they also cut XMPP sessions, etc. I've since switched back to Orange, and given the expense of doing so, I wouldn't do that lightly. By the way, I also have an N800 and a Nokia 6500 Slide. Moving off Orange? The dataplans have improved somewhat in terms of pricing, but I moved onto T-Mobile, who do have better customer service, but they also cut XMPP sessions, etc. I’ve since switched back to Orange, and given the expense of doing so, I wouldn’t do that lightly. By the way, I also have an N800 and a Nokia 6500 Slide.

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