http://www.sirena.org.uk/log/2009/06/11/stuck-on-hold/ Just another random blog Thu, 24 Dec 2009 17:00:19 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.sirena.org.uk/log/2009/06/11/stuck-on-hold/comment-page-1/#comment-62693 MJ Ray Mon, 22 Jun 2009 10:13:16 +0000 http://www.sirena.org.uk/log/?p=187#comment-62693 Seems like a feature to me - an alert that you're about to be connected to a human. Seems like a feature to me – an alert that you’re about to be connected to a human.

]]> http://www.sirena.org.uk/log/2009/06/11/stuck-on-hold/comment-page-1/#comment-62216 Mark Brown Fri, 12 Jun 2009 21:24:03 +0000 http://www.sirena.org.uk/log/?p=187#comment-62216 That's not very common and (unless you're being connected to a specific person who really does have an option about answering the call) is pretty much a bug. In most normal IVR situations the call oughtn't to be connected if there's a possibility it might not be answered. That’s not very common and (unless you’re being connected to a specific person who really does have an option about answering the call) is pretty much a bug. In most normal IVR situations the call oughtn’t to be connected if there’s a possibility it might not be answered.

]]> http://www.sirena.org.uk/log/2009/06/11/stuck-on-hold/comment-page-1/#comment-62193 MJ Ray Fri, 12 Jun 2009 13:06:33 +0000 http://www.sirena.org.uk/log/?p=187#comment-62193 Usually it rings before a human answers, but I don't know if that's a standard or anything. Usually it rings before a human answers, but I don’t know if that’s a standard or anything.

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